my business partner signed up as my referral and I have a screen print of him as my referral. He recently bought his first campaign but I was not given a commission. I sent a ticket to Udimi. And then the next day my partner was no longer a referral of mine? I checked and he did not make a change
I don't think it was done on purpose. You will just have to wait for the answer from support. I don't keep track if I lose a referral or not, your not suppose to lose any because they are hardcoded to you.
Udimi support says he is signed up under another, but I have a screen print of him as my referral. He confirms he has not switched. What should I do? I have bought a lot of traffic since I started a month ago. I can't buy anymore if Udimi is going to treat me this way.
IMPORTANT: if your referral doesn’t buy, the information will remain inside cookies and can be lost. It can also be overwritten if another affiliate convinces this person to buy via their affiliate link. For example: two affiliates promote their Udimi link. Commissions and hardcoding will go to affiliate, who convinces referral to buy.
So be sure to convince your referrals in buying.