[SUGGESTION] Bad rating handling and moderation
2 upvotes
Hello everyone, I think that with the new minimum pricing and limited od we are headed towards the right the direction but there's one more thing that I think could help in making the marketplace even better and it's related to the rating system (specifically bad rating). From personal experience I noticed that most of the bad ratings are caused by the lack of communication between the buyer and the seller. Each time a campaign ends I try to get in touch with the client to know how it performed (and think I'm not the only one), someone replies someone simply ignores and it's fine to me. But it's not fine anymore when you find a bad rating from a client that didn't communicate at all with you, precluding the possibility to fix what went wrong, but even worse when you see some client that even tries to blackmail you asking for refund "...or I'll leave you a bad rating"... That's why I think that could be useful to make the bad rating a two-step process before getting approved, something like: 1) Get in touch with the seller, explain what went wrong and try to fix things up Done? Yes - and the issue has been fixed > Exit Yes - but the issue has not been fixed > Go to step 2 No > Go to step 1 2) Leave bad rating anyway and wait for moderation by Udimi staff. This is just a rough idea but I think it makes sense to save the situation in most cases. What do you think? Maurizio
[SUGGESTION] Bad rating handling and moderation
Maurizio Pace on 22 Jan 2019
Last reply: William McRea 23 Jan at 13:25
18 replies
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1 upvote
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Mason Harder on 15 Jan 2019
Last reply: Brandon Sean 18 Jan at 17:05
5 replies
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