Can I get back lost points?
Can I get back lost points?
Kevin Clarke
2
4 posts / 0 likes
Hi there,

I've been here less than a week so please bear with me.

After buying a solo earlier today, I realised that I had forgotten to modify my existing swipe with new tracking links. Note that the solo does not take effect until Feb 26. Not seeing any way to modify the swipe attached to the solo, I cancelled the deal, created a new swipe from the existing one and repeated the EXACT same solo deal (provider, date, clicks, etc.).

To my dismay, I got a message saying that I'd lost 100 points due to the cancellation. I understand trying to discourage playing around with deals and wasting people's time but, given the fact that I rectified the situation before any adverse effects could arise, I think that I'm entitled to a reversal. Has anyone else faced this problem before? How can the penalty be waived?

I searched for similar, existing posts and found none so apologies if this new thread was unnecessary.

Cheers
Posted 23 Feb at 16:47
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Liz Hall
2325  / 5
358 posts / 161 likes
send a message to support they may help you tell them your a newbie ok
Posted 23 Feb at 18:19
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Kevin Clarke
2
4 posts / 0 likes
Thanks for the response, Liz. I don't see a support link. The Help section doesn't have any topics that include my issue and I see no way to submit my own ticket.
Posted 23 Feb at 20:38
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Adrian Costan
1476  / 4
27 posts / 8 likes
Kevin. Go to Help and you will see a "My Tickets" column. Go there and then submit your ticket
Posted 23 Feb at 21:07
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Kevin Clarke
2
4 posts / 0 likes
Thanks, Adrian. Thought that "My Tickets" was only for existing tickets... I feel kinda silly :)
Posted 23 Feb at 21:45
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Adrian Costan
1476  / 4
27 posts / 8 likes
No problem Kevin.
Posted 23 Feb at 21:46
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Rick Ling
218  / 3
224 posts / 41 likes
Hey Kevin probably the better to get things corrected is just message the seller and they modify on there end I guess if no response and nothing then possibly cancel.. what tracking link though are you referring cause they make one for you here from your link or your referring to your link before it made into the UDIMI link which can cause probs if have two tracking links before it gets to the actual offer..
Rick Ling
Posted 24 Feb at 06:31
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