Udimi forum. Anyone experiencing clicks are not counted in udimi?

Joni Leung

808 / 9

85 posts / 21 likes

I usually have the same amount clicks between clickmagick and udimi sometimes not exactly same but 2-3 clicks differences. But now it's getting a lot different.

For example Before in clickmagick shows 100 clicks
90 clicks in udimi and 10 clicks filtered

But now

in Clickmagick shows 100 clicks
70 clicks in udimi and 10 clicks filtered
the other 20 clicks are not counted.

So, it's more likely 20 clicks were not counted in udimi

Anyone having the same issue?

Posted 17 Oct 2015 at 03:01

Joni Leung

808 / 9

85 posts / 21 likes

Now i have some solos just started... I have sent some clicks for those buyers but in udimi they are still showing zero.

Posted 17 Oct 2015 at 03:03

Heather Alessandra

1696 / 1

273 posts / 246 likes

I was just about ready to put a ticket in. I am experiencing a MASSIVE amount of missing clicks. I am using Clickmagick as well.

I was about to put in a ticket but figured I would check here first. Glad to see I am not the only one.

However, given that we both use Clickmagick I am wondering if it is not on their end.

added later

I have also notice some strange server errors here at Udimi as well today. Sometimes I am getting these popups that show 500 error.

Anyway I did put in a ticket over at ClickMagick.

Posted 17 Oct 2015 at 04:54

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Joni Leung

808 / 9

85 posts / 21 likes

I also got error message pop up https://gyazo.com/7ad3664f9130332e9cf34c7285cc5b3b

added later

Is udimi's support team monitoring this forum? This is my 1st time creating thread and it seems support team never response to the issues we are having.

Posted 17 Oct 2015 at 05:43

Tomenyuk

227 posts / 71 likes

Send a ticket in the "Support" section with detailed explanation of the issue.

added later

The pop up window issue was fixed. Apologies if it caused any problems.

Posted 17 Oct 2015 at 08:04

Lisa G

1528 / 5

14 posts / 6 likes

I'm missing clicks also.... my tracker and Udimi are 50+% different. I'm not using Clickmagik... so the problem could well be with Udimi. Last night I couldn't access the Udimi server.... so there could have been a dead time where.... I was delivering clicks and nothing was being counted.

added later

I'm delivering clicks to my buyers.... NOW.... Saturday 17th...12.50pm UK time.... and nothing is showing up in Udimi dashboard. Waiting for support to get back to me with an explanation.

Posted 17 Oct 2015 at 11:52

Tomenyuk

227 posts / 71 likes

Our server experienced DDoS attack and for that reason some of the features did not work properly or went down.
We have fixed all problems that this DDoS attack caused, and everything should work normally now.
We apologise to all of you for the inconvenience.

Posted 17 Oct 2015 at 12:04

David Garrick

479 / 6

10 posts / 7 likes

Same here Lisa.... my autoresponder confirms that my subscribers are clicking links in my swipe email.... but they are NOT being recorded in my Udimi dashboard... is there a delay or are the clicks lost for ever. It would be helpful if support would confirm in the forum.... if there is a problem.... then we can stop sending clicks to buyers ??

Posted 17 Oct 2015 at 12:05

Tomenyuk

227 posts / 71 likes

Please see the message above your comment.

Posted 17 Oct 2015 at 12:07

Nicole K

1037 / 7

47 posts / 38 likes

still not fixed..udimi and tracking url are down. trck.cc is not available

Posted 17 Oct 2015 at 12:43

Agnes Marin

347 / 8

76 posts / 23 likes

having issues even on posting

Posted 17 Oct 2015 at 13:24

Joni Leung

808 / 9

85 posts / 21 likes

The error pop up starts showing up again. the problem was solved only for 30 minutes i assume. now the problem still exists.. Please fix this ASAP. I can't even post a message, i have tried so many times to post this.

Posted 17 Oct 2015 at 13:32

Tomenyuk

227 posts / 71 likes

Our tech team is working on fixing the problems.

Posted 17 Oct 2015 at 13:38

Joni Leung

808 / 9

85 posts / 21 likes

Please update When the problem is solved. so, i can re-send the clicks to my customer. Thanks

Posted 17 Oct 2015 at 13:41

Luis Rivera

317 / 1

2 posts / 0 likes

Same here. I can confirm that the udimi site is behaving erratically and trck.cc is down

Posted 17 Oct 2015 at 14:17

Nicole K

1037 / 7

47 posts / 38 likes

trck.cc still not fixed

Posted 17 Oct 2015 at 16:16

Liz Hall

2325 / 5

358 posts / 161 likes

Nicole K ,my links work message support

Posted 17 Oct 2015 at 17:29

Nicole K

1037 / 7

47 posts / 38 likes

it works for couple seconds and then it doesn't. it's been doing that since yesterday. I sent my solos twice and now again... not working. this is terrible. I might have to cancel my solos.

added later

so trck.cc won't be online and working until Monday? What about all the solos and time on them?

Posted 17 Oct 2015 at 23:00