Udimi forum. Can you change the link?

Ermin Beslic

384 / 9

40 posts / 22 likes

I have a buyer who needs to change his tracking link.

Is that possible? or do I have to cancel the order, so he can Reorder agian with the proper link?

Posted 23 Nov 2015 at 17:15

Kay Gambrell

321 / 1

109 posts / 53 likes

“

Ermin Beslic on 23 Nov 2015 at 17:15

See attach

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The only way I know of is to cancel the order, and change the link. I have not found that it is possible to change the link with an active order. Good luck:)

Posted 23 Nov 2015 at 17:17

Saravan Kumar

16 posts / 3 likes

retract your order and post order again thank you :)

Posted 2 Jan 2016 at 11:05

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Ermin Beslic

384 / 9

40 posts / 22 likes

Actually the buyer can, request a swipe change,

Posted 4 Jan 2016 at 22:07

Christopher Jones

20 posts / 3 likes

No most likely you have to freeze his campaign and ask him to go to his swipes section call up that swipe he need that link to be changed in and then highlight that link in the copy as is and just redue the tracking link and hit save. Once that's done then he should be able to submit that change to you for your approval.

You should be able to freeze a campaign if there need to be change of something in the (swipe) adcopy.

Posted 31 Jan 2016 at 02:41