Refunds
Refunds
Amanda Fry
4
2 posts / 0 likes
Hi i've had a solo add refunded, how do i access it to pay for another? Thanks
Posted 8 Jan at 12:25
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Gary Hullfish
43
122 posts / 133 likes
If you got a refund, the money should be in your Udimi account. Just buy another solo and it will automatically use the funds
Posted 8 Jan at 13:17
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Amanda Fry
4
2 posts / 0 likes

Thank you!

Posted 13 Jan at 13:11
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Venkat Gopalan
4
3 posts / 0 likes

Hi I've got the same issue. I have $5 that I earned through a referral, and $35 thru a solo ad refund. Totally $40 in my account. But when I try to buy a solo for even $39, it gives me only Credit Card and Paypal as purchase options. Is it that I can't use my total Udimi balance to buy a solo? How do I top up my Udimi balance thru Paypal?

Posted 17 Jan at 19:02
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Gary Hullfish
43
122 posts / 133 likes

You should be able to use your Udimi balance to purchase. If it is not working, I would send a ticket to support and I'm sure they can fix it.

Posted 17 Jan at 20:42
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Venkat Gopalan
4
3 posts / 0 likes

Ok thanks Gary. Yeah I am unable to use the Udimi balance for a solo ad purchase. It does not give me the option at all. I only get Paypal and Credit Card as options. When I try to withdraw the balance, and enter $40, it says Insufficient Funds. Really weird.

Posted 18 Jan at 15:15
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Uncle Dimitry
0
666 posts / 516 likes
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Venkat Gopalan on 18 Jan 2016 at 15:15
Ok thanks Gary. Yeah I am unable to use the Udimi balance for a solo ad purchase. It does not give me the option at all. I only get Paypal and Credit Card as options. When I try to withdraw the balance, and enter $40, it says Insufficient Funds. Really weird.

message support, they will help

Posted 18 Jan at 15:20
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Venkat Gopalan
4
3 posts / 0 likes

Yes I have just now submitted a ticket with a screenshot of the options at checkout. Hope they are able to resolve the issue.

Posted 18 Jan at 15:27
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