Just the other day I had to stop a solo because the buyer made a fraudlent payment, udimi messages me an told me to stop the clicks so I did. And today I wake up an my balance is negitive $56 from a solo on the 16th that was completed in full but apparently he made a fraudulent payment also an has done to others. So udimi refunds him in full because of a credit card dispute There should be more protection for the sellers an not all for the buyers.
Hi Alexis, sorry to heard that..
Seem like udimi only take care about buyer than vendor.. that's kinda unfair
I agree the same thing happen to me.Everyone know the buyer is the only one who does charge back says it was unauthorized or stolen were are protection
Fraud happens. Fortunately it is rare, but still exists.
We have partnered with Signifyd. They have 0% fraud guarantee. This means all of us will be protected with the best service available.
Best, Uncle Dimitry.
Who is he is he/she?? still here post the name so we all know
that was a buyer with stolen card. We banned it on the first day, but unfortunately it was able to buy few solos.
Sorry to hear about that Alexis.
I completely agreed that Udimi should protect more on sellers.