Is it possible for a referral to disappear from my back office?
How Hardcoding Works
Cookies are not reliable. If your referral has strict privacy settings or simply cleans cookies, you will not get your commissions. This is how it works everywhere, but we decided to go one step further to secure your commissions.
Right after your referral buys a solo, your affiliate information is hardcoded in buyer’s account. From that point it doesn’t matter whether your buyer has cookies enabled or not. You will get your 15% off the order total even if your referral buys a solo in 10 years.
IMPORTANT: if your referral doesn’t buy, the information will remain inside cookies and can be lost. It can also be overwritten if another affiliate convinces this person to buy via their affiliate link. For example: two affiliates promote their Udimi link. Commissions and hardcoding will go to affiliate, who convinces referral to buy. So be sure to convince your referrals in buying.
Create a support ticket in the Help section, and provide the name of the missing referral.
Good Luck, My friend, Neighbor and business partner was my referral and some how he must have clicked on someone else's referral link and per Udimi he is lost forever. Moral, make sure your referrals buy ASAP.