I noticed something strange about the orders I get. Let's say I get one order for today, sometimes when I accept it the hours left start counting from the start of the day and not from when I accepted the order. Does it happen to you too?
Can you please provide an example.
Hi Natalia, this is pretty much what usually happens.
- I go to sleep at 23.00 UTC
- Buyer places an order ad 23.30 UTC for the day after
- I wake up at 7.00 UTC and accept the order
- The order has 93 hours left to deliver instead of 100
Here we are, it happened today again with 2 orders. The clients placed the orders yesterday night while I was already sleeping. I wake up and accepted them right now and boom, 93 hours left to deliver instead of 100.
I think its because the buyer set it for the first hour of the day Udimi time, thats why its already less than 100 hours when you accept it.
I was thinking the same at first but there was no time set and "Early Start" was also allowed.
If there's no time set I think the system defaults to 00:00 or the first minute of the day. I see this happen too I think its normal.
Our techs have edited this setting a little bit and now the 100 hours time frame will start at the time of solo ad acceptance.
Awesome! Glad to hear that!