A quick question about delivery time
A quick question about delivery time
Maurizio Pace
2498  / 7
87 posts / 60 likes

Hello everybody,

I noticed something strange about the orders I get. Let's say I get one order for today, sometimes when I accept it the hours left start counting from the start of the day and not from when I accepted the order. Does it happen to you too?

Cheers!


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Posted 29 Mar at 09:03
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Udimi Team
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227 posts / 71 likes
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Maurizio Pace on 29 Mar 2017 at 09:03
Hello everybody,

I noticed something strange about the orders I get. Let's say I get one order for today, sometimes when I accept it the hours left start counting from the start of the day and not from when I accepted the order. Does it happen to you too?

Cheers!

Hello Maurizio,

Can you please provide an example.

Posted 29 Mar at 13:27
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Maurizio Pace
2498  / 7
87 posts / 60 likes
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Udimi Team on 29 Mar 2017 at 13:27
Hello Maurizio,

Can you please provide an example.

Hi Natalia, this is pretty much what usually happens.

- I go to sleep at 23.00 UTC
- Buyer places an order ad 23.30 UTC for the day after
- I wake up at 7.00 UTC and accept the order
- The order has 93 hours left to deliver instead of 100

That's it!

Cheers


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Posted 30 Mar at 05:31
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Maurizio Pace
2498  / 7
87 posts / 60 likes

Here we are, it happened today again with 2 orders. The clients placed the orders yesterday night while I was already sleeping. I wake up and accepted them right now and boom, 93 hours left to deliver instead of 100.

20170401061335.png


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Posted 1 Apr at 06:14
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James
1311  / 33
392 posts / 147 likes

I think its because the buyer set it for the first hour of the day Udimi time, thats why its already less than 100 hours when you accept it.


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Posted 1 Apr at 12:39
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Maurizio Pace
2498  / 7
87 posts / 60 likes
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James on 01 Apr 2017 at 12:39
I think its because the buyer set it for the first hour of the day Udimi time, thats why its already less than 100 hours when you accept it.

I was thinking the same at first but there was no time set and "Early Start" was also allowed.


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Posted 1 Apr at 15:01
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James
1311  / 33
392 posts / 147 likes

If there's no time set I think the system defaults to 00:00 or the first minute of the day. I see this happen too I think its normal.


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Posted 1 Apr at 21:43
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Udimi Team
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227 posts / 71 likes
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James on 01 Apr 2017 at 21:43
If there's no time set I think the system defaults to 00:00 or the first minute of the day. I see this happen too I think its normal.

You are correct Harrison.

Posted 3 Apr at 19:46
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Udimi Team
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227 posts / 71 likes

Our techs have edited this setting a little bit and now the 100 hours time frame will start at the time of solo ad acceptance.

Posted 3 Apr at 19:47
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Maurizio Pace
2498  / 7
87 posts / 60 likes
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Udimi Team on 03 Apr 2017 at 19:47
Our techs have edited this setting a little bit and now the 100 hours time frame will start at the time of solo ad acceptance.

Awesome! Glad to hear that!


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Posted 3 Apr at 20:18
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