Contacting Seller

Contacting Seller
Joe Cook
4
1 post / 0 likes

I have questions for seller. How do I contact them?

Posted 22 Jun 2018 at 16:00
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Jen Johnston
363
111 posts / 62 likes

You can message any seller.

Posted 23 Jun 2018 at 14:00
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Elena
16
4 posts / 2 likes

This button is to contact the seller

See attach

Cheers, Elena.
Posted 23 Jun 2018 at 15:53
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Jen Johnston
363
111 posts / 62 likes
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Elena on 23 Jun 2018 at 15:53

This button is to contact the seller

[20180623155237.png]

Yes, that's the right button

Posted 23 Jun 2018 at 16:59
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Paul Henderson
2
5 posts / 2 likes
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Elena on 23 Jun 2018 at 15:53

This button is to contact the seller

[20180623155237.png]

It's just a little bit annoying that you can't use that button until you've actually purchased your first solo purchase. So any questions you have will have to wait until you've spent your first solo spend.

Posted 2 Jul 2018 at 23:50
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Andy Steele
281  / 1
52 posts / 42 likes
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Paul Henderson on 02 Jul 2018 at 23:50

It's just a little bit annoying that you can't use that button until you've actually purchased your first solo purchase. So any questions you have will have to wait until you've spent your first solo spend.

you should be able to use that button before you place an order. If you can't I would suggest contacting support.

Posted 3 Jul 2018 at 15:37
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Paul Henderson
2
5 posts / 2 likes
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Andy Steele on 03 Jul 2018 at 15:37

you should be able to use that button before you place an order. If you can't I would suggest contacting support.

Hey Andy, it's a bit late now mate unfortunately. I already started my first solo with udimi. But when I clicked on that symbol, it said quite clearly that I couldn't use that feature until after my first solo. Go figure !

Posted 3 Jul 2018 at 15:40
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Uncle Dimitry
0
627 posts / 570 likes

To protect Udimi from spam and fraud, we do not allow messaging before a person makes the first payment.

This way we identify users by payment and physical information, not just email or IP.

Best, Uncle Dimitry.
Posted 5 Jul 2018 at 12:02
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