ID Verification: Document Failed
ID Verification: Document Failed
Nathanael Thomas Oswald
6
6 posts / 5 likes

I paid US$5.33 for ID Verification application. When I am informed that my document is not visible and being brought back to my settings page, I wonder if I have to pay another US$5.33 for getting it successful. I do not want to waste another payment. How to get ID verified successfully?


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Posted 8 Aug 2019 at 02:24
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Bill Abbott
187  / 1
100 posts / 33 likes

I think it ridiculas that anyone should have to pay to be verified, if someone is using Paypal that is a good enough verification.

Bill Abbott
Posted 8 Aug 2019 at 05:52
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Dylan Voorhagen
1301  / 2
87 posts / 42 likes
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Bill Abbott on 08 Aug 2019 at 05:52
I think it ridiculas that anyone should have to pay to be verified, if someone is using Paypal that is a good enough verification.

You can open a PayPal without proper verification, so I wouldn't agree with that :)


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Posted 8 Aug 2019 at 10:07
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Bill Abbott
187  / 1
100 posts / 33 likes

Really, so your saying that sellers are not verified with Paypal? Genuine sellers have no choice but to be fully verified with Paypal. I have had a Paypal business account for years and had to go through strict verification.

Bill Abbott
Posted 8 Aug 2019 at 11:25
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Nathanael Thomas Oswald
6
6 posts / 5 likes

20190808130317.png

I paid by PayPal. After submitting documents and receiving the warning notification, where can I send the other one for this? I am confused by this.


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Posted 8 Aug 2019 at 13:04
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Uncle Dimitry
0
700 posts / 560 likes

Looks like our verification partner Shufti is not the best solution for that. We will refund costs for failed verifications.

Best, Uncle Dimitry.
Posted 8 Aug 2019 at 13:40
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Evan
2
5 posts / 6 likes
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Uncle Dimitry on 08 Aug 2019 at 13:40
Looks like our verification partner Shufti is not the best solution for that. We will refund costs for failed verifications.

My verification just failed as well - all uploaded photos were 100% legit and legible. Glad to hear refunds will be given :)

Posted 8 Aug 2019 at 14:21
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Uncle Dimitry
0
700 posts / 560 likes
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Evan on 08 Aug 2019 at 14:21
My verification just failed as well - all uploaded photos were 100% legit and legible. Glad to hear refunds will be given :)

send a message to support and they'll refund the payment

Best, Uncle Dimitry.
Posted 8 Aug 2019 at 14:55
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Nathanael Thomas Oswald
6
6 posts / 5 likes
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Uncle Dimitry on 08 Aug 2019 at 13:40
Looks like our verification partner Shufti is not the best solution for that. We will refund costs for failed verifications.

Thank you for your great help to refund back to us. God bless you, Uncle Dimitry.


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Posted 8 Aug 2019 at 19:08
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Gouzka
0
2 posts / 0 likes
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Nathanael Thomas Oswald on 08 Aug 2019 at 02:24
I paid US$5.33 for ID Verification application. When I am informed that my document is not visible and being brought back to my settings page, I wonder if I have to pay another US$5.33 for getting it successful. I do not want to waste another payment. How to get ID verified successfully?

The same problem i couldnt register ! With all proven douments i provided !!!

Posted 9 Aug 2019 at 13:44
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Nathanael Thomas Oswald
6
6 posts / 5 likes
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Uncle Dimitry on 08 Aug 2019 at 13:40
Looks like our verification partner Shufti is not the best solution for that. We will refund costs for failed verifications.

May I please know when this refund will be credited to bank account?


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Posted 14 Aug 2019 at 04:55
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Uncle Dimitry
0
700 posts / 560 likes
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Nathanael Thomas Oswald on 14 Aug 2019 at 04:55
May I please know when this refund will be credited to bank account?

just write to our support folks and they will do it

Best, Uncle Dimitry.
Posted 14 Aug 2019 at 09:15
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