My bank was charged twice for the ads
My bank was charged twice for the ads
Josephine Aviles
2
2 posts / 0 likes

Hi there,


I was trying to buy solo ads yesterday, and my purchased can't be completed prompting me that I don't have enough balance in my account. However, I looked in my account interface and realized I was charged twice. Anybody who experienced the same, please advise what to do next. I initially send message to Udimi support and bank, but didn't receive any reply both of them.

Posted 1 Sep at 00:18
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Manita Sharma
4
8 posts / 2 likes
Hi Josephine. Actually there was a dual charge due to a network glitch from your internet server. Normally, the refund comes to your account within 72 business hours. If you do not get your money back. Get back to Udimi.
My friend faced the same issue. Udimi's help was phenomenal.
I understand how it feels when you have such an issue but don't get worried. Your money is safe.
Just have some patience and Udimi will definitely help you out.
Posted 1 Sep at 07:16
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Josephine Aviles
2
2 posts / 0 likes
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Manita Sharma on 01 Sep 2019 at 07:16
Hi Josephine. Actually there was a dual charge due to a network glitch from your internet server. Normally, the refund comes to your account within 72 business hours. If you do not get your money back. Get back to Udimi.
My friend faced the same issue. Udimi's help was phenomenal.
I understand how it feels when you have such an issue but don't get worried. Your money is safe.
Just have some patience and Udimi will definitely help you out.

Hi Manita, thanks a lot for this info, really appreciate it.

Posted 1 Sep at 12:40
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Manita Sharma
4
8 posts / 2 likes
You are welcome ????
Posted 1 Sep at 14:24
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