Wheree is my ACCount Balance and How Can I buy a new sola Ad with it? (original seller was not responsive)
Wheree is my ACCount Balance and How Can I buy a new sola Ad with it? (original seller was not responsive)
Ernest Simo
0
1 post / 0 likes

I'm a first time buyer. week ago, I purchased a solo ad from a seller for $144. The seller did not respond and the order expired. A UDIMI admin informed me of the order expiration and posted my balance ($144) on my account. 

I then selected a different seller (second seller) who reviewed my Ad and accepted to work on the campaign. I tried to buy the new seller's service USING MY $144 BALANCE.... But UDIMI only presented me with two options (Credit card or Paypal).... and then MY Balance disappeared. Question: Where is my Balance and How can I purchase a solo Ad from the second seller with it?     

You help is much appreciated.

ernie simo
Posted 23 Nov at 05:17
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Patricia Ann Walker
26  / 2
10 posts / 0 likes

Hi, Ernest,

Your best bet is to contact Support immediately to see where the $144 is, as it should be in your money account. Perhaps there was a glitch in the system that Udimi doesn't know about.

I have been in your shoes; however, the money was in my money account. I purchased from another seller, and all was right with the world once again.

I hope this helped just a little bit.

Happy Thanksgiving!!!!

Sincerely,

Pattie Walker

Offering Solo Ads in the IM/MMO/BIZ OPP and Health and Wellness niches.
Posted 23 Nov at 11:52
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Shakil Parvez
0
191 posts / 34 likes
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Ernest Simo on 23 Nov 2022 at 05:17
I'm a first time buyer. week ago, I purchased a solo ad from a seller for $144. The seller did not respond and the order expired. A UDIMI admin informed me of the order expiration and posted my balance ($144) on my account. 

I then selected a different seller (second seller) who reviewed my Ad and accepted to work on the campaign. I tried to buy the new seller's service USING MY $144 BALANCE.... But UDIMI only presented me with two options (Credit card or Paypal).... and then MY Balance disappeared. Question: Where is my Balance and How can I purchase a solo Ad from the second seller with it?     

You help is much appreciated.

Hello, Ernest,

Thank you for writing your query in the Forum.

I can see this query has already been resolved via support chat. I am afraid due to General Data Protection Regulation, I am not allowed to write more information publicly about your account. If you need to know anything more, I'd request you to contact our Support from the Help page.

Thank you.

Shakil | Customer Support Specialist
Posted 27 Nov at 16:17
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