Posts of Dean James
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Dean James
566
28 posts / 20 likes

Matt, people forget you fast online. They even forget what they have purchased the day before.

You have to remember they are not just on your list.

They could be on dozens of other lists and marketers are mailing them every day.

You can't expect everyone to remember who you are even if you make it clear and concise to them when they sign up.

Human nature is such that people do complain. Some people are never happy, some are forgetful and some you will never want to do business with again.

That is the price of doing business and you have to develop a thick skin or you will doubt yourself/moderate what you are doing based on a tiny percentage of vocal people.

I once did an experiment by replying to anyone that unsubcribed from my list. I addressed whatever it was they wrote about when they left a comment.

Do you know how many of those unsubscribed replied to my personal message?

0. ZERO.

Now I just delete them without even reading it's not worth your time. They are off your list - good, they were never going to buy anything anyway.

If someone complains they are removed from your list automatically so do not sweat it.

My 2 penneth!


Posted 7 Jul at 13:33
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Dean James
566
28 posts / 20 likes
Aris, you are welcome re: the update.
Posted 15 Sep at 15:01
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Dean James
566
28 posts / 20 likes
Aris, the prime market is not going ahead (see update in affiliate thread).
Posted 15 Sep at 14:06
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Dean James
566
28 posts / 20 likes
Heather, the percentage of people that leave feedback on amazon for SELLERS (please note that doesn't include PRODUCT feedback which does not impact on ratings) is significantly lower than it would be on Udimi, that's why it is materially different. If there is fair opportunity for sellers to get feedback removed after fixing any 'issue', then I'm not bothered if the metrics are there as long as they are reasonable. However, if they are not, then I'm definitely not a fan and won't be spending my time checking my stats every day just to be sure I comply with an overly vigilant metric which isn't realistic in the real world. There are too many business owners in ivory towers doing number crunching and setting 'standards' that don't know what it's like to be on the receiving end of constantly satisfying merciless metrics. Yes, there has to be a standard which is considered high, but people delivering good results and service should not have to be looking at stats all the time. I am very vocal about this and will continue to be as the last thing I want to see this place turn into is Ebay Version 2 for solo vendors.
Posted 3 Sep at 23:35
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Dean James
566
28 posts / 20 likes
Heather, the difference with Amazon is that the number likely to leave feedback is actually quite low. Much lower than you would get on this platform and other well known ecommerce platforms (that's the big difference). Since every transaction counts towards your feedback rating it's a lot easier to operate within the confines of tight metrics on the -ve vs +ve feedback front on a platform like Amazon when only a small percentage actually leave feedback anyway. Moreover, there are occasions where a vendor can get that feedback removed. 2% would be fine AS LONG AS there are measures in place to actually address problems otherwise it's still too tight as a metric if it stays regardless.
Posted 3 Sep at 16:49
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Dean James
566
28 posts / 20 likes
Heather, one problem with a 2% rule (which can be overcome) is that it really only WORKS as it should on a volume basis. For example, a seller that has 600 feedbacks can afford to have 11 negatives and still be fine, whereas someone with 50 feedbacks only has to have 1 neg feedback and they are at the 2% threshold. That's not a good situation to be in as 1 more between 50 and 100 eliminates them.

A workaround for this is to apply a rule whereby the 2% only becomes 'active' when a seller has sold over a certain number of solos. For those below that number you would apply a more sensible number (not a percentage but an ACTUAL number) which doesn't eliminate sellers starting out that have below, say 100 feedbacks. 2% is still pretty tight on low volume orders, but once you have several hundred it becomes a non-issue for anyone that is delivering solos as they should be.

I appreciate this does not really apply to a premium marketplace where vendors are selling a lot of solos, but if a rule like this would be applied across the board, that's more like how it should be. Did I ever mention I am really NOT a fan of tight metrics if you don't have an opportunity to address the issue FIRST.

This 100% feedback thing is a case in point. You can have someone with 99.5% positive feedback regarded as a below par vendor, which in the real world is quite the most ridiculous thing any reasonable person has ever heard. Algorithms though, suggest it's sensible. This is where automation and overly vigilant metrics make using a platform a pain in the proverbials.
Posted 3 Sep at 12:42
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Dean James
566
28 posts / 20 likes
Uncle Dimitry, no not at all. For the record I haven't sold on here for a while because I was ill in April ( just so you all know ) and I have not seriously looked at JV percentages until now (I initially set it at 5% at a time when most people weren't even applying a percentage). Please don't accuse me of trolling I have been on here and Safe Swaps for a long time as you well know.
added later
Liz Hall, yes that was my mistake earlier re: the 2%, not intentional. Was genuinely just looking for some clarity. Anyway, catch you later folks I'll keep my thoughts to myself from now on.
Posted 1 Sep at 18:28
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Dean James
566
28 posts / 20 likes
Uncle Dimitry, this "simple" concept has proven confusing to everyone that has read it so far. So give us an example of a 100 click solo at 40 cents a click whereby the vendor sets a 10% jv payout. (an example with the initial post would have made it clear :)).
Posted 1 Sep at 18:17
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Dean James
566
28 posts / 20 likes
Uncle D, yep 2% is erroneous (my mistake - typed too fast whilst working). Still think being able to set affiliate percentages was better! Chris was right in his calculations though - 100 clicks at 2 cents per click is $2 aff commissions for a 100 click solo.
Posted 1 Sep at 18:11
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Dean James
566
28 posts / 20 likes
Tommy, I was going to cite your profile as an example but didn't want to highlight anyone's profile without prior consent. As you've mentioned this, I hope you don't mind me stating the following from your stats. You have 602 +ve feedback and 5 negatives. As a percentage, 5 out of 607 total feedbacks is LESS than 1% so your 99% is rounded down rather than up, making this 100% positive rating badge a VERY STRICT and TIGHT METRIC in my opinion. Uncle D how can you say that this metric is not strict when it's set at 100%? It needs changing or you are just going to have a situation where people dependent in any way on selling solos on this platform becoming paranoid about their stats. I for one could not live day-to-day watching my stats like a hawk like that, it's too much like other ecommerce platforms where you are beholden to your customers rating you perfect all the time, which we all know is an idealistic notion. IM is not about worrying about stats all the time - reputable vendors should not have to be concerned about meeting the requirements of a bunch of metrics all the time, they'll just get annoyed and find other places to do their business. Just my 2 cents.
Posted 1 Sep at 17:15
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Dean James
566
28 posts / 20 likes
Uncle D, so what is the 100% referring to if it isn't taken into account any negatives a seller has received. Is that just 100% delivered solos regardless of the rating? "‘100% positive ratings’ badge" is listed as a metric. By "positive' I took that to mean +ve feedback. So is that assumption incorrect? If so, what is the 100% positive ratings referring to?
Posted 1 Sep at 14:37
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Dean James
566
28 posts / 20 likes
100% feedback rating requirement just to be a top 50 vendor? How can any vendor rely on Udimi for any significant percentage of their income if one negative feedback puts them back outside the top 50. These metrics seriously need to be looked at, it's a fact of life that in the end there will be negatives if you sell enough of any product or service online.
added later
Edit: Uncle D, don't turn this place into another Ebay. Seriously. Making vendors jump through hoops to stay within the threshold of unrealistically tight metric requirements is not an enjoyable process and people will resent it over time.
Posted 1 Sep at 12:48
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Dean James
566
28 posts / 20 likes
Letting vendors decide the percentage was the best way. Actually I thought that was a good idea at the time. Nobody is going to be motivated by 2% commissions in the IM industry, but that's just my opinion for what it is worth.
Posted 1 Sep at 12:43
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Dean James
566
28 posts / 20 likes
I am probably missing something here but... if filtered clicks are returned to the vendor how does that work in terms of congruency between copy for the customer that gets send out (the swipe) versus where the filtered subscribers actually end up. For example, if the offer for the customer is about how to drive traffic and the filtered offer chosen by the vendor is a free pack of templates (etc) there is no congruency between what the filtered subscriber clicks and where they end up, unless of course the vendor used generic copy which would affect conversions for the customer. This is something that is going to happen whether people like it or not if my above assumption is correct. SOMEONE PLEASE TELL ME I AM MISSING SOMETHING as I have been away for a while due to being sick as a dog.
Thanks, Dean.
Posted 6 Jun at 17:48
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Dean James
566
28 posts / 20 likes
Liz, I know that! Udimi Team was referring to traffic sent from a WEBSITE. See above ^^^
added later
Udimi Team - that wasn't what you originally said.You referred to traffic sent from a website, which isn't what a solo is. Also, that example is rather extreme don't you think. How many vendors send porn traffic from a website to a forex buyer. Really? Come on. If we are going to have examples, let's make them something that happens on a regular basis. If there are people sending traffic like this on Udimi, then they shouldn't be on Udimi. Period.
Posted 31 Mar at 19:41
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Dean James
566
28 posts / 20 likes
Udimi Team,all sellers should be sending traffic from their lists, NOT from a website of any description, so that's an invalid point is it not? The clicks may be real but the method of sending the traffic is not from a list, which is the whole point of buying a solo in the first place. Anyone sending traffic from a website should not be selling solos to any buyer and I would hope Udimi Team WOULD NOT allow it either. Best, Dean.
Posted 31 Mar at 19:05
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Dean James
566
28 posts / 20 likes
I'm inclined to agree with Yorke here. Since the filters in place at Udimi filter out clicks that 'dont' make the grade' for whatever reason, then it's usually reasonable to assume that the clicks that are counted are 'good clicks'. So with that in mind, if a solo is fulfilled within the time period it cannot be the case that a buyer has received a negative experience and/or solo. If it is the case, then the filtering system is not up to par. What say you guys?
Posted 29 Mar at 14:19
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Dean James
566
28 posts / 20 likes
Annie, Craig is spot-on. Opt-ins (subscribers) are what you get from your squeeze page when someone enters their details (usually just their email or name and email). Sales from those subscribers going through your funnel are another thing entirely. You need to know your metrics in order to work out if that solo has performed well for you or not. You also have to take into account your follow-up sequence in terms of conversions. If you are referring just to new subscribers, I would double check the links you have given out are correct and that your page is working properly by doing a dummy run as a subscriber yourself.
Posted 11 Feb at 02:55
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Dean James
566
28 posts / 20 likes
Craig, here is what my thoughts are on this. Once a solo is successfully completed in terms of clicks delivered vs what was ordered, if a rating has not been applied within a given timeframe (whatever that is deemed to be) then it should be added to your overall rating count as a positive (even if that's just a background count value as oppose to anything displayed). Just my 2 cents.
Posted 9 Feb at 01:55
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Dean James
566
28 posts / 20 likes
Jesus, that was a terrible pun!
Posted 7 Feb at 17:20
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