Forum Solo ads Isn't It Time For The Sellers To Be Protected Too?

774 / 5
22 posts / 19 likes

I have been here to Safe Swaps and then Udimi over two years now and I have seen to many changes, some are good and some ...well... not so... what I'm saying is that as a seller I want to be protected too from buyers that are new here and do not know what a possitive rating is for and for others that put a negative rating on purpose just to get some free clicks (there are not many luckily) ... Most of us here know that when you book a solo ads there is no quarantee neither on the opt in rate nor at sales ... I think it is unfair for all to put a negative rating just because you had NO SALES!!! Really now? Even if you have buyers on your list you will never know if they buy the product that you promoting !!! It's time for Udimi to do something for the sellers too and not just only for the buyers, so we can be able to remove the negative ratings in more ways that full refund . Thank you for reading , George

774 / 5
22 posts / 19 likes

There is already a seperation from those sellers , there are many sellers here that are all profesional and trying to do their best for the buyer,the one that are not the system throw them out but itself . The problem is that even though the buyers are protected in many ways sellers don't .This needs to change ...

1
2 posts / 0 likes

Well, i think this is something that affect all the sellers, so all the sellers are in the same boat. Probably the issue is offering a stellar Solo, because there are many sellers that provide crappy clicks and in some cases buy from VAs and microworkers fake optins. That will put the entire market at risk in my opinion.

774 / 5
22 posts / 19 likes

Ty mate , let's hope that we will be heard !

26 / 5
10 posts / 4 likes

i also agree.. that great..

774 / 5
22 posts / 19 likes

Yeap it does... doesn't it ? Let's just hope that Udimi will rethink a lot hole of a deal about sellers protection too ...

663
22 posts / 26 likes

I definitely agree on this one. Of course it is good that buyers are protected but to often that put the seller in a very hard situation whenever a buyer choose to do something bad :(

1526 / 1
239 posts / 246 likes
Adrian Costan
Adrian Costan on 24 Aug 2015 at 00:19

@Heather Alessandra As stated by Uncle Dimitry this will come in the next update: 100% Refunds and Ratings Currently a 100% refund removes bad rating from seller’s profile. This won’t happen anymore. Bad rating will stay half-visible on profile even after full refund. This will give potential buyer

Thanks for alerting me to that. I was not aware. Well that changes everything. Not sure how that helps buyers either as a good seller in my opinion should provide a quick refund if a buyer is not satisfied. Now we will no longer be incentivized to do that.

Hopefully, Udimi will rethink this one.

1471 / 4
23 posts / 8 likes

@Heather Alessandra

As stated by Uncle Dimitry this will come in the next update: 100% Refunds and Ratings

Currently a 100% refund removes bad rating from seller’s profile. This won’t happen anymore. Bad rating will stay half-visible on profile even after full refund. This will give potential buyers better idea about seller’s past experience.

So that won't be an option.

1526 / 1
239 posts / 246 likes
George Kapo
George Kapo on 23 Aug 2015 at 11:35

I'm glad you do Heather and maybe you should make a thread for all those things just like I did for what I wanted :) . Some agree with me and some are not, both opinions are welcome . My point is that I don't feel as secure as the buyers here and I would like this to change and I will try to succeed

Yes, I do recall that they would remove certain feedbacks. But I think at that time I don't believe you could refund and remove a negative either.

The truth is buyers DON'T OWE US AN EXPLANATION. And that should not be grounds for feedback removal.

And put yourself in Udimi's shoes, what a waste of time and resources to have to start arguing with sellers as well.

And it is a waste of a sellers time to have to argue with Udimi as well. Just refund and move on to the next!

774 / 5
22 posts / 19 likes

Couldn't agree with both of you more ... bottom line is Udimi to hear our calls for help and do the very best they can for all :)

401
5 posts / 2 likes
Liz Hall
Liz Hall on 23 Aug 2015 at 15:28

I think buyer and seller should work together but when the buyer does not response to multiable message from seller then support should help out

I couldn't agree more with you. After all If a member doesn't bother even to answer to multiple messages then in my opinion Udimi support should take that under serious consideration regarding the member's credibility. As for George you are absolutely right the previous system in Safe Swaps that you are talking about was 100% better than the present one of Udimi.

2270 / 5
339 posts / 161 likes
George Kapo
George Kapo on 23 Aug 2015 at 11:35

I'm glad you do Heather and maybe you should make a thread for all those things just like I did for what I wanted :) . Some agree with me and some are not, both opinions are welcome . My point is that I don't feel as secure as the buyers here and I would like this to change and I will try to succeed

I think buyer and seller should work together but when the buyer does not response to multiable message from seller then support should help out

774 / 5
22 posts / 19 likes

I'm glad you do Heather and maybe you should make a thread for all those things just like I did for what I wanted :) . Some agree with me and some are not, both opinions are welcome . My point is that I don't feel as secure as the buyers here and I would like this to change and I will try to succeed it . From what I can recall if there was a negative rating at Safe Swaps you could make a ticket and the SS staff examined the situation to see if it was ok , if it was not they just removed the rating . Here is just "Sorry can't do nothing , make the refund . Thank you " LOL

1526 / 1
239 posts / 246 likes
George Kapo
George Kapo on 22 Aug 2015 at 11:54

Heather let me be specific then... I want a resolution center like there was in Safe Swaps . When the buyers doesn't answers the pms , when he is not sure why he put the negative rating (yes this has also happened) and for 100 more reasons :)

I can't recall a resolution center in Safe Swaps. Maybe that was before my time or my memory is slipping. LOL

I dunno, my issue rate is like 1% and in 98% of those cases it is the buyer, hosting, tracker or A/R that ends up being the issue and I show them why they are wrong but if they are still not satisfied I just refund.

My guess the other top sellers around here have similar issue rates. Therefore, it would be difficult for me to see why Udimi would spend additional resources developing some type of resolution center for such a small percentage of orders.

I could think of 1000 other better uses of their time. Like an API, that would give me access to all my order information so I could build a custom backend for myself, integrate my a/r and tracking.

815
94 posts / 106 likes
Andy Laurents
Andy Laurents on 22 Aug 2015 at 04:06

I'm a noob here so perhaps am not an authority to speak but...really, if you have a buyer that just blasts you with a negative to get a refund then that's a one-time purchase for them. Wouldn't you simply refuse to sell to them again? The old, "rip me off once, shame on you - twice, shame on me" app

I don't think that there are many of them at all. I think it's happened to me once. Uncle Dimitry and the Udimi staff are really good about weeding unscrupulous buyers out.