With all do respect I think they already do. Over the years I have seem them ban all kinds people. Not sure what more they can do. Personally I don't think it would be fair to buyers to have all their negatives subject to review. And for this place to continue to be successful it has to be tilted i
sorry but it is not a matter of pride. I always find a way to work with most of the buyers but some of them for example are placing a bad rating because they don't have any sales. Is it my fault If I deliver all the unique and heavilly filtered clicks that they have ordered but they don't have a sale? I don't think so... Secondary there are also a few buyers that unfortunately are giving a bad rating in order to take a refund in order to remove the bad rating. I am a member here for almost 3 years and Udimi puts me in the same place with someone who is a member for 1-2 months and has purchased a couple of solos and doesn't even bother to answer my messages... Something has to be done and the guys from Udimi have to find a fairer way to treat us buyers.
I couldn't agree more with you Christian . With all do respect Heather Alessandra I do not agree with you at the slicest . I am a seller and a buyer here and I know how Udimi works in both ways. We need equality . I don't ask nothing more than that .... and you think that I ... we are asking too much ?
@George We already have tools to deal with negatives. Either get the buyer to remove it or refund. Not sure specifically what else it is you want?
@Christian - Pride? I swallowed that long ago for the sake of CUSTOMER SATISFACTION and business has never been better.
I'm a noob here so perhaps am not an authority to speak but...really, if you have a buyer that just blasts you with a negative to get a refund then that's a one-time purchase for them. Wouldn't you simply refuse to sell to them again? The old, "rip me off once, shame on you - twice, shame on me" approach? Are there so many of these jerks that if you refuse to sell a second time to every one of them you'd have no buyers? I can assure you, you'd have at least me as a buyer cuz I'm extremely fair to everyone and do not rip anyone off. I have to high of personal integrity to do that.
Okay, I'm done...great conversation. I personally enjoy a cool-headed debate where a subject is dug into from opposing sides.
I'm a noob here so perhaps am not an authority to speak but...really, if you have a buyer that just blasts you with a negative to get a refund then that's a one-time purchase for them. Wouldn't you simply refuse to sell to them again? The old, "rip me off once, shame on you - twice, shame on me" app
Glad you can tell this is a friendly debate. Cause it is :)
Yes there are always a few unsavory individuals but I have sold over 1000 solos over the years here and it such a small fraction that I don't think it is worth upsetting the current balance. I just refund them, never sell to them again and move on.
Heather let me be specific then... I want a resolution center like there was in Safe Swaps . When the buyers doesn't answers the pms , when he is not sure why he put the negative rating (yes this has also happened) and for 100 more reasons :)
I'm a noob here so perhaps am not an authority to speak but...really, if you have a buyer that just blasts you with a negative to get a refund then that's a one-time purchase for them. Wouldn't you simply refuse to sell to them again? The old, "rip me off once, shame on you - twice, shame on me" app
I don't think that there are many of them at all. I think it's happened to me once. Uncle Dimitry and the Udimi staff are really good about weeding unscrupulous buyers out.
Heather let me be specific then... I want a resolution center like there was in Safe Swaps . When the buyers doesn't answers the pms , when he is not sure why he put the negative rating (yes this has also happened) and for 100 more reasons :)
I can't recall a resolution center in Safe Swaps. Maybe that was before my time or my memory is slipping. LOL
I dunno, my issue rate is like 1% and in 98% of those cases it is the buyer, hosting, tracker or A/R that ends up being the issue and I show them why they are wrong but if they are still not satisfied I just refund.
My guess the other top sellers around here have similar issue rates. Therefore, it would be difficult for me to see why Udimi would spend additional resources developing some type of resolution center for such a small percentage of orders.
I could think of 1000 other better uses of their time. Like an API, that would give me access to all my order information so I could build a custom backend for myself, integrate my a/r and tracking.
I'm glad you do Heather and maybe you should make a thread for all those things just like I did for what I wanted :) . Some agree with me and some are not, both opinions are welcome . My point is that I don't feel as secure as the buyers here and I would like this to change and I will try to succeed it . From what I can recall if there was a negative rating at Safe Swaps you could make a ticket and the SS staff examined the situation to see if it was ok , if it was not they just removed the rating . Here is just "Sorry can't do nothing , make the refund . Thank you " LOL
I'm glad you do Heather and maybe you should make a thread for all those things just like I did for what I wanted :) . Some agree with me and some are not, both opinions are welcome . My point is that I don't feel as secure as the buyers here and I would like this to change and I will try to succeed
I think buyer and seller should work together but when the buyer does not response to multiable message from seller then support should help out
I think buyer and seller should work together but when the buyer does not response to multiable message from seller then support should help out
I couldn't agree more with you. After all If a member doesn't bother even to answer to multiple messages then in my opinion Udimi support should take that under serious consideration regarding the member's credibility. As for George you are absolutely right the previous system in Safe Swaps that you are talking about was 100% better than the present one of Udimi.
Couldn't agree with both of you more ... bottom line is Udimi to hear our calls for help and do the very best they can for all :)
I'm glad you do Heather and maybe you should make a thread for all those things just like I did for what I wanted :) . Some agree with me and some are not, both opinions are welcome . My point is that I don't feel as secure as the buyers here and I would like this to change and I will try to succeed
Yes, I do recall that they would remove certain feedbacks. But I think at that time I don't believe you could refund and remove a negative either.
The truth is buyers DON'T OWE US AN EXPLANATION. And that should not be grounds for feedback removal.
And put yourself in Udimi's shoes, what a waste of time and resources to have to start arguing with sellers as well.
And it is a waste of a sellers time to have to argue with Udimi as well. Just refund and move on to the next!
@Heather Alessandra
As stated by Uncle Dimitry this will come in the next update: 100% Refunds and Ratings
Currently a 100% refund removes bad rating from seller’s profile. This won’t happen anymore. Bad rating will stay half-visible on profile even after full refund. This will give potential buyers better idea about seller’s past experience.
So that won't be an option.
@Heather Alessandra As stated by Uncle Dimitry this will come in the next update: 100% Refunds and Ratings Currently a 100% refund removes bad rating from seller’s profile. This won’t happen anymore. Bad rating will stay half-visible on profile even after full refund. This will give potential buyer
Thanks for alerting me to that. I was not aware. Well that changes everything. Not sure how that helps buyers either as a good seller in my opinion should provide a quick refund if a buyer is not satisfied. Now we will no longer be incentivized to do that.
Hopefully, Udimi will rethink this one.
I have been here to Safe Swaps and then Udimi over two years now and I have seen to many changes, some are good and some ...well... not so... what I'm saying is that as a seller I want to be protected too from buyers that are new here and do not know what a possitive rating is for and for others that put a negative rating on purpose just to get some free clicks (there are not many luckily) ... Most of us here know that when you book a solo ads there is no quarantee neither on the opt in rate nor at sales ... I think it is unfair for all to put a negative rating just because you had NO SALES!!! Really now? Even if you have buyers on your list you will never know if they buy the product that you promoting !!! It's time for Udimi to do something for the sellers too and not just only for the buyers, so we can be able to remove the negative ratings in more ways that full refund . Thank you for reading , George