How do I contact support at Udimi? I'm not finding any method for reaching their support team.
I have two problems.
I subscribed to Prime but it shows me as inactive. Why?
I am mid-conversation with a seller and suddenly this pops up in the message "This person is blocked and won't be able to reply you."
I have not blocked them so I don't understand the issue or how to fix it.
How do I contact support at Udimi? I'm not finding any method for reaching their support team.
I have two problems.
I subscribed to Prime but it shows me as inactive. Why?
I am mid-conversation with a seller and suddenly this pops up in the message "This person is blocked and won't be able to reply you."
I have not blocked them so I don't understand the issue or how to fix it.
Posted 19 Sep 2016 at 21:24
Uncle Dimitry
0
687 posts /
546
likes
Help link at the top of any page
Help link at the top of any page
Posted 19 Sep 2016 at 21:43
Bestfit Solutions
3
5 posts /
1
like
The Help link only shows me 3 Tutorials for Buyers and 3 Tutorials for Sellers. There is nothing I see there that allows me to actually contact someone.
What am I missing?
added later
Never mind. I see the "New Ticket" button now.
I guess I glossed over that thinking it was the "New Topic" button from the Forum.
The Help link only shows me 3 Tutorials for Buyers and 3 Tutorials for Sellers. There is nothing I see there that allows me to actually contact someone.
What am I missing?
added later
Never mind. I see the "New Ticket" button now.
I guess I glossed over that thinking it was the "New Topic" button from the Forum.
Hi guys! I just stopped an order and it states my paid funds were placed in my udimi accout.
How do I apply these funds to another order?
Hi guys! I just stopped an order and it states my paid funds were placed in my udimi accout.
How do I apply these funds to another order?
Posted 11 Jul 2021 at 18:58
Adam B.
0
89 posts /
27
likes
“
Thomas on
11 Jul 2021 at 18:58
Hi guys! I just stopped an order and it states my paid funds were placed in my udimi accout.
How do I apply these funds to another order?
”
Hi Thomas,
If an order is canceled/revoked, the money is instantly credited to your Udimi balance in the Money section.
It will be automatically used on your next order, or you can refund it. To make a refund, click on the payment transaction in the Money section and click the "Refund" button.
Hi Thomas,
If an order is canceled/revoked, the money is instantly credited to your Udimi balance in the MONEY section.
It will be automatically used on your next order, or you can refund it. To make a refund, click on the payment transaction in the MONEY section and click the "Refund" button.
Customer Support
Posted 11 Jul 2021 at 19:55
Wait!
If you go through a 1 minute tutorial, we’ll give you $5 discount!
How do I contact support at Udimi? I'm not finding any method for reaching their support team.
I have two problems.
I subscribed to Prime but it shows me as inactive. Why?
I am mid-conversation with a seller and suddenly this pops up in the message "This person is blocked and won't be able to reply you."
I have not blocked them so I don't understand the issue or how to fix it.
I have two problems.
I subscribed to Prime but it shows me as inactive. Why?
I am mid-conversation with a seller and suddenly this pops up in the message "This person is blocked and won't be able to reply you."
I have not blocked them so I don't understand the issue or how to fix it.
Help link at the top of any page
The Help link only shows me 3 Tutorials for Buyers and 3 Tutorials for Sellers. There is nothing I see there that allows me to actually contact someone.
What am I missing?
Never mind. I see the "New Ticket" button now.
I guess I glossed over that thinking it was the "New Topic" button from the Forum.
What am I missing?
added later
Never mind. I see the "New Ticket" button now.
I guess I glossed over that thinking it was the "New Topic" button from the Forum.
we will think on how to make it more noticeable
Hi guys! I just stopped an order and it states my paid funds were placed in my udimi accout.
How do I apply these funds to another order?
How do I apply these funds to another order?
How do I apply these funds to another order?
Hi Thomas,
If an order is canceled/revoked, the money is instantly credited to your Udimi balance in the Money section.
It will be automatically used on your next order, or you can refund it. To make a refund, click on the payment transaction in the Money section and click the "Refund" button.
If an order is canceled/revoked, the money is instantly credited to your Udimi balance in the MONEY section.
It will be automatically used on your next order, or you can refund it. To make a refund, click on the payment transaction in the MONEY section and click the "Refund" button.