Access support?
access support?
Bestfit Solutions
3
5 posts / 1 like
1

How do I contact support at Udimi? I'm not finding any method for reaching their support team.

I have two problems.

I subscribed to Prime but it shows me as inactive. Why?

I am mid-conversation with a seller and suddenly this pops up in the message "This person is blocked and won't be able to reply you."

I have not blocked them so I don't understand the issue or how to fix it.

Posted 19 Sep at 21:24
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Uncle Dimitry
0
679 posts / 533 likes

Help link at the top of any page

Posted 19 Sep at 21:43
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Bestfit Solutions
3
5 posts / 1 like

The Help link only shows me 3 Tutorials for Buyers and 3 Tutorials for Sellers. There is nothing I see there that allows me to actually contact someone.

What am I missing?

added later

Never mind. I see the "New Ticket" button now.

I guess I glossed over that thinking it was the "New Topic" button from the Forum.

Posted 19 Sep at 22:35
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Uncle Dimitry
0
679 posts / 533 likes

we will think on how to make it more noticeable

Posted 20 Sep at 10:37
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Thomas
1
1 post / 0 likes

Hi guys! I just stopped an order and it states my paid funds were placed in my udimi accout.

How do I apply these funds to another order?

Posted 11 Jul at 18:58
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Adam B.
0
87 posts / 26 likes
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Thomas on 11 Jul 2021 at 18:58
Hi guys! I just stopped an order and it states my paid funds were placed in my udimi accout.

How do I apply these funds to another order?

Hi Thomas,

If an order is canceled/revoked, the money is instantly credited to your Udimi balance in the Money section.

It will be automatically used on your next order, or you can refund it. To make a refund, click on the payment transaction in the Money section and click the "Refund" button.

Customer Support
Posted 11 Jul at 19:55
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