1 week delay in sending campaign
1 week delay in sending campaign
Martin Downey
1 post / 1 like
What can i do if a seller delays sending a campaign for 1 week after accepting order. I wanted emails sent last week. The date set by seller has now been set at 20th oct. Can i cancel the order or is it too late once he has accepted
Posted 15 Oct 2020 at 21:52
Glenn Fedoruk
6662  / 239
203 posts / 70 likes

you can cancel an order at anytime . After the run starts its up to the seller if he or she wishes to refund . Its not a good idea to frequently refund as it then gets listed your percentage of refunds and all sellers can see this when you submit the order

Udimi #1 seller - 14000 positive reviews 15742 Udimi sales!- 90% Sales Buyers List
Posted 15 Oct 2020 at 23:25
Max Udimi
43 posts / 20 likes

Martin, when placing an order, you have to select the date when the seller has to start delivery. The seller will not be able to start delivery later than on the scheduled date. The seller also cannot change the delivery start date.

Please check the tutorial https://udimi.com/help/buyer/how-to-buy/6

Every solo ad must be delivered within 100 hours, or it will be refunded by the system.

Contact Udimi support via the Help section so we could further assist you.

Posted 18 Oct 2020 at 09:36
Maurizio Pace
3451  / 14
128 posts / 93 likes

You can also ask the seller if he can start earlier. Unless you placed the order with the "No early start allowed" option (I guess you didn't) the seller can start even immediately.

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Posted 18 Oct 2020 at 09:42
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