I think it is unfair that the timer stops for the buyer and the seller if clicks are still being delivered. How does everyone feel about that.
It shouldn't stop the timer while the delivery is in progress.
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You are saying the time alloted by Udimi to deliver an order correct ? I think we need this though or an order could drag on for a week which would result in more refunds and complaints
The timer does not stop as the seller needs to complete delivery in 100 hours upon delivery start time. Otherwise, the buyer will be refunded.
If you have any proof the timer had indeed stopped in your case, we at customer support will be glad to investigate it for you. You may contact us through chat on the Help page section https://udimi.com/help by clicking the "Support is Online" button on the upper-right corner of the page.
I think he started too late and the order got cancelled.
Anyways.. I would like to see some extended time for "BONUS" clicks, just so that they do not show as "Late" clicks in the stats report.
Sometimes you finish an order and notice too late you still owe your buyer some additional bonus clicks. If they show up as "Late" clicks , you also have to explain why those clicks are not shown in the original stats, but in "useless"