Limited account-unable to make orders
Limited account-unable to make orders
Victor Yeboah
19
2 posts / 1 like

Hello,

Anyone experiencing limited account and unable to place orders? Please let me know how to fix this.

Thanks.

Posted 23 Nov 2021 at 18:00
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Shakil Parvez
0
119 posts / 23 likes
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Victor Yeboah on 23 Nov 2021 at 18:00
Hello,

Anyone experiencing limited account and unable to place orders? Please let me know how to fix this.

Thanks.

Hello Victor,

Unfortunately, our payment processing company doesn't accept payment from some of the countries at this moment. That's why some users may experience this restriction! But no worries about it. All limited accounts are fully operational. So, they can purchase solo ads. They just need to contact us via Live Chat, and we will enable an alternative payment gateway for them.

For your information, we are working on finding a better solution for this inconvenience. Hopefully, we will announce an alternative payment option soon.

Thank you.

Shakil | Udimi Support Team
Posted 24 Nov 2021 at 19:26
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Hans David
11
2 posts / 0 likes

Why are you blocking some countries? I am a long time user and now I cannot purchase solo ad because my country is probably being blocked.

Hans David
Posted 25 Nov 2021 at 09:52
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Uncle Dimitry
0
687 posts / 546 likes

Some countries are under international sanctions and payments just get blocked by our payment processor or PayPal. This is beyond our control, but if your payments were accepted previously, just ping support, we will try to help you.

Best regards, Uncle Dimitry.
Posted 25 Nov 2021 at 13:25
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