Udimi forum. Udimi trck.cc ERROR/BROKEN tracking

Nicole K

1037 / 7

47 posts / 38 likes

I sent my solos and notices most or all clicks ending up in filter today.. then I found that trck.cc is reporting error and not redirecting people to the website. When subscribers click on the links in the email this is the error they get and are not redirected to the page.

This is the error:
----------------------------------------------------
The Page at trck.cc says:
Realplexor JS lib not found
----------------------------------------------------

Posted 26 Dec 2014 at 19:28

Jesus Leon

340

36 posts / 19 likes

I am getting more than usual filtered clicks as well.

Posted 26 Dec 2014 at 19:49

John Coburn

3680 / 13

32 posts / 31 likes

I'm agreeing with Nicole... I'm seeing the filters removing perfectly good clicks. The software seems to be full of Christmas cheer and labeling genuine traffic as "Robot" clicks.... My filtered out % is waaaay up. I hope all Santa's little helpers at Udimi haven't gone on holiday.... and left the software "Home Alone"

Posted 26 Dec 2014 at 20:13

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Alexis Hradek

179 / 9

58 posts / 45 likes

I am also getting ALOT more filtered clicks as well.

added later

i agree john hopefully this issue will be fixed soon!

Posted 26 Dec 2014 at 20:42

Jesus Leon

340

36 posts / 19 likes

I guess the error is just occurring to us "cute" sellers ;)

Posted 26 Dec 2014 at 20:52

Liz Hall

2325 / 5

358 posts / 161 likes

there igoring or filtering perfect good clicks

added later

agree john hopefully this issue will be fixed soon too or maybe we should stop sending?

Posted 26 Dec 2014 at 21:10

John Coburn

3680 / 13

32 posts / 31 likes

I have sent a ticket to support in Udimi.... am awaiting a response. I do hope they are not all on holiday this weekend. I am contacting my buyers and delaying sending solos. I don't want my subscribers to be taken to a broken page.

It's probably just a technical issue... these things happen.

Any other sellers experiencing this problem .... please post a comment below and also message support in Udimi.

Posted 26 Dec 2014 at 21:46

Malik Trotman

3790 / 15

2 posts / 4 likes

Same problem here!

Posted 27 Dec 2014 at 01:12

Heather Alessandra

1696 / 1

273 posts / 246 likes

dittos

Posted 27 Dec 2014 at 02:22

James Hall

295 / 9

17 posts / 33 likes

maybe we all need write support tickets.

Posted 27 Dec 2014 at 03:01

Liz Hall

2325 / 5

358 posts / 161 likes

I put in support no word

added later

I put in a support ticket

Posted 27 Dec 2014 at 03:41

Uncle Dimitry

705 posts / 562 likes

I'll make sure this will be fixed asap!

added later

fixed. That was a technical glitch. Sorry people for inconvenience

Posted 27 Dec 2014 at 11:25

John Coburn

3680 / 13

32 posts / 31 likes

Many thanks Uncle,

Great to see you can fix things fast....

Just another reason why Udimi is the best place to do online business.

Happy holidays to all... and have a great 2015

Posted 27 Dec 2014 at 12:01

Liz Hall

2325 / 5

358 posts / 161 likes

Thank you

Posted 27 Dec 2014 at 13:02

Alexis Hradek

179 / 9

58 posts / 45 likes

thank you!!

Posted 27 Dec 2014 at 13:42

Dean James

575

28 posts / 21 likes

Happy Holidays folks!

Posted 27 Dec 2014 at 14:55

Jesus Leon

340

36 posts / 19 likes

Clicks are back!! Awesome, Thanks!

Posted 27 Dec 2014 at 16:15

Alexis Hradek

179 / 9

58 posts / 45 likes

I also just noticed that the system was filtering out T1 clicks, my T1 % has gone done from my usual % of 70-85% T1 to 30% T1 on a few solos that I'm running at the moment, Has anyone else noticed this? Also I wanted to know do the buyers know what happened with the tracking system or am I gonna get bad ratings, from something that was caused by the system having issues. I just a lil worried about that.

Posted 27 Dec 2014 at 18:23

Uncle Dimitry

705 posts / 562 likes

Techs are working to move all these clicks back to normal status, so everything will be fine shortly

Posted 27 Dec 2014 at 18:47

Liz Hall

2325 / 5

358 posts / 161 likes

Thank you

Posted 27 Dec 2014 at 18:57

Alexis Hradek

179 / 9

58 posts / 45 likes

Thank you =)

Posted 27 Dec 2014 at 19:01