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Cancllations
Oliver
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1 post / 1 like

So what happens if the person misses the 24h acceptance timeframe? Do i get my money back or did I just waste a ton of money?

Posted 14 Jan at 00:40
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Shakil Parvez
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190 posts / 34 likes
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Oliver on 14 Jan 2022 at 00:40
So what happens if the person misses the 24h acceptance timeframe? Do i get my money back or did I just waste a ton of money?

Hello Oliver,

If the seller doesn't accept the order in the timeframe, it will be cancelled automatically. After an order is cancelled, the money is credited to your Udimi account on the Money page. It will be automatically used on your next order.

Alternatively, if you want the money to be refunded, you can find the Refund option in the Money section.

Have a look at this tutorial on how you can make a refund: https://udimi.com/help/all/refund-on-my-order.

I hope this information finds you well. Please don't hesitate to get in touch with Udimi Live Chat from the Help page if you'll have any questions.

Shakil | Customer Support Specialist
Posted 14 Jan at 07:24
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