How to get refund

Refund to Udimi balance

If your order was rejected or canceled, funds is instantly credited to your Udimi balance and can be used for your next order.

You don't need to request this refund as it is done automatically when the order is cancelled by you or your seller.

Refund to Card / PayPal

But if you want to return funds back to your card or PayPal, go to the Money section.

There go to Transactions tab and select Topups to see only payments from your payment source. You will see all your payments for selected month.


Click any row to see payment details screen.


Click Get a refund


PayPal refunds are instant. Refund to a credit card could take up to 14 days and depends only on your bank.

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