Clicks
Emilio E Mazzucotelli
1
3 posts / 0 likes
Hey. What happens if a seller doesn’t deliver his 15% over delivery he promises? Do we need to claim it? Will it come in some near future? Thx
Posted 28 May at 12:44
Avatar
Maurizio Pace
3238  / 12
107 posts / 75 likes

I think you should consider the overdelivery just like an extra bonus. The order is done once the amount of visitors ordered is delivered. Then it's up to the seller to deliver some extra clicks or not. Keep also in mind that all the clicks that go to the udimi tracking link won't land to your page after the 100 hours deadline so if 100 hours are passed since the campaign is started you will hardly see any other click landed to your funnel.

Cheers!


**ATTN** JUNE FIRESALE! 30% OFF ($0.49 CPC)!
Posted 28 May at 15:11
Avatar
Glenn Fedoruk
5034  / 231
180 posts / 60 likes

the over delivery is an estimate can be anywhere from 10- 20% for mos sellers if they say 10% could be 5- 10%


Udimi #1 seller 11 straight Months ! 75% Got Sales -11k Sales!
Posted 28 May at 16:03
Avatar
Shakil Parvez
0
145 posts / 27 likes
Avatar
Emilio E Mazzucotelli on 28 May 2022 at 12:44
Hey. What happens if a seller doesn’t deliver his 15% over delivery he promises? Do we need to claim it? Will it come in some near future? Thx

Hello, Emilio,

If the seller promised to deliver a specific amount of bonus clicks, you could claim a partial refund for the not delivered clicks. Make sure the seller agreed to send bonus clicks!

If you have any questions, please don't hesitate to contact Udimi Live Chat from the Help page.

Shakil | Customer Support Specialist
Posted 28 May at 18:24
Avatar
Keith Campbell
18
6 posts / 1 like

If they specifically guaranteed 15% OD but didn't deliver, I'd be claiming. Do claim.

Posted 28 May at 23:59
Avatar
Glenn Fedoruk
5034  / 231
180 posts / 60 likes

I have to disagree bonus clicks are just that a bonus your purchase is originally for the amount ordered 200 clicks ordered in the sales receipt it does not say 230 clicks. Whatever udimi decides goes but to start going for refunds over something that was not ordered does not seem right . I dont worry about it I DELIVER on what i say hahahhaa. There have been occasions that have come up short and if the customer contacts me I top up but the majority understand they are just bonus clciks not part of the order.


Udimi #1 seller 11 straight Months ! 75% Got Sales -11k Sales!
Posted 29 May at 16:18
Avatar
Shakil Parvez
0
145 posts / 27 likes
Avatar
Glenn Fedoruk on 29 May 2022 at 16:18
I have to disagree bonus clicks are just that a bonus your purchase is originally for the amount ordered 200 clicks ordered in the sales receipt it does not say 230 clicks. Whatever udimi decides goes but to start going for refunds over something that was not ordered does not seem right . I dont worry about it I DELIVER on what i say hahahhaa. There have been occasions that have come up short and if the customer contacts me I top up but the majority understand they are just bonus clciks not part of the order.

I totally agree with you, Glenn. But what I tried to say is if the seller specifically promised to deliver a number of bonus clicks, they must meet the commitment. In this case, the buyer has the right to claim a partial refund discussing with the seller.

Shakil | Customer Support Specialist
Posted 29 May at 20:07
Avatar
Glenn Fedoruk
5034  / 231
180 posts / 60 likes
Avatar
Shakil Parvez on 29 May 2022 at 20:07
I totally agree with you, Glenn. But what I tried to say is if the seller specifically promised to deliver a number of bonus clicks, they must meet the commitment. In this case, the buyer has the right to claim a partial refund discussing with the seller.

Partial refund from what though 200 clciks were sold 200 clciks were delivered the bonus clciks are freebies


Udimi #1 seller 11 straight Months ! 75% Got Sales -11k Sales!
Posted 29 May at 20:46
Avatar
Glenn Fedoruk
5034  / 231
180 posts / 60 likes

Anyway it doesnt matter the rules are the rules and like the old saying goes if you dont like them you know where the parking lot is hahaha

added later

The only fair thing that could be done is the seller is made to add the amount of clicks promised . Difficult to refund from the 200 clicks that had been already delivered the issue isnt with that .I am using 200 as an example . Just something to think about if and when we get into the situation it does happen and i top up and make sure . Heaven forbid if I have to start refunding partially orders on fully delivered clicks because OD was a little shorted.

added later

Its definetely a rule that needs discusiion and posted so there is no confusion if it happens . It needs to be put in that this is the way it is whichever way .

added later

If we did run this way carved in stone and include OD as part of the full order and refundable against the regular order then my cpc just dropped to 0.35 from 0.39 in the event of a refund 200 full clciks with od is 230 as ithe partial refund is being used for the full order


Udimi #1 seller 11 straight Months ! 75% Got Sales -11k Sales!
Posted 29 May at 21:09
Avatar
William McRea
3941  / 15
357 posts / 323 likes

Again the OD is a way of offering a discount. I offer 10% I over-deliver by 20% and the balance gets returned to me. But I offer UP TO 10% which means you may get 8% or 10%

That said if a client complains over 1 or 2 missed clicks I would always send extra. Talk to your seller.

Bill

Bill

I did 3 big product launches in 2 years..that list is now for sale
Posted 29 May at 23:43
Avatar
Shakil Parvez
0
145 posts / 27 likes

Hello there all,

Here is confusion about the OD. Let me clear it.

We all know a bonus is a bonus. And all our sellers offer like up to 10% or 15% or whatever. Hence, the buyer may get 1-15% OD, a little more or less, as William said.

But what I said, if the seller promised to deliver a fixed percentage of OD (suppose promised to deliver a 10% guaranteed OD), so, they have to complete this. Only in this particular case, if the seller doesn't complete the OD on time, the buyer can ask for a partial refund for the not delivered OD. But it should be discussed with the seller directly and with both consent. 

I hope this makes sense to you all.

Shakil | Customer Support Specialist
Posted 30 May at 07:58
Avatar
Emilio E Mazzucotelli
1
3 posts / 0 likes
Right all Is not an obligation. We know. But the seller may risk getting a bad review just for that fact that he is advertising promise of a certain OD % and doesn’t commit. I wouldn’t risk it. Reputation here is all. And a simple OD does cost anything
Posted 30 May at 12:15
Avatar
Glenn Fedoruk
5034  / 231
180 posts / 60 likes
Avatar
Shakil Parvez on 30 May 2022 at 07:58
Hello there all,

Here is confusion about the OD. Let me clear it.

We all know a bonus is a bonus. And all our sellers offer like up to 10% or 15% or whatever. Hence, the buyer may get 1-15% OD, a little more or less, as WILLIAM said.

But what I said, if the seller promised to deliver a fixed percentage of OD (SUPPOSE PROMISED TO DELIVER A 10% GUARANTEED OD), so, they have to complete this. Only in this particular case, if the seller doesn't complete the OD on time, the buyer can ask for a partial refund for the not delivered OD. But it should be discussed with the seller directly and with both consent. 

I hope this makes sense to you all.

Where does that partial refund OD come from ? not the order because they never paid for the OD clciks to begin with they were free .To me it doesnt make sense the partial refund would come from the main orer because all those clciks paid for and ordered were delivered . I THINK AN EASY SOLVE IS JUST DONT MENTION A PERCENTAGE IN THE AD or listing .


Udimi #1 seller 11 straight Months ! 75% Got Sales -11k Sales!
Posted 30 May at 15:58
Avatar
Glenn Fedoruk
5034  / 231
180 posts / 60 likes

This refund ( money ) has to come from somewhere and its coming from clicks that were delivered from the main order . So if the are short 5 cllicks and at 0.40 the refund is $2.00 from say the main order of 200 clciks bought for an example even though the 200 clciks were fully delivered . Remember its not the main order the customer bought that's short it is the bonus clicks that the customer were never charged for . Shakil do you see what I mean ? Yes i agree the customer should be topped up but the original order I think shouldn't be affected by it .


Udimi #1 seller 11 straight Months ! 75% Got Sales -11k Sales!
Posted 30 May at 16:08
Avatar
William McRea
3941  / 15
357 posts / 323 likes

Sellers should do what they promise. Don’t promise what you can’t deliver. But what are we talking about..a few clicks?

Sellers should say UP TO if you guarantee you are dumb, but look at your stats and add the clicks to protect your reputations.

Buyer if you are upset contact your seller….look it’s not the end of the world.

Bill

I did 3 big product launches in 2 years..that list is now for sale
Posted 30 May at 21:01
Avatar
Keith Campbell
18
6 posts / 1 like
Avatar
William McRea on 30 May 2022 at 21:01
Sellers should do what they promise. Don’t promise what you can’t deliver. But what are we talking about..a few clicks?

Sellers should say UP TO if you guarantee you are dumb, but look at your stats and add the clicks to protect your reputations.

Buyer if you are upset contact your seller….look it’s not the end of the world.

I agree. They should fulfill their guarantee. It is fraudulent to guarantee a certain percentage of bonus clicks and then fail to meet that guarantee. I would go so far as to say that such conduct should necessitate a full refund.

Posted 17 Jun at 14:26
Go up
Go down