Help center
Buyers
How to buy solo ad Use a discount or balance Order placed How to cancel an order How to change a link Order accepted Order rejected Order delivered Post a rating Optin tracking How to get refund How to get invoice
Affiliates
How much will I get Where to get my affiliate id What is hardcoding and how it works How to get my payment Affiliate stats screen Custom info with referrals Retargeting
Sellers
How to start selling on Udimi Promote your profile Accept orders Deliver orders Order delivered Ten tips for your success Payout Rules
General
How Udimi protects you How Udimi filter works What is Prime status? Udimi fees Logout Delete account How to cancel prime

Order rejected

Order rejected

If a seller rejected the order, then there was a serious reason for that, because nobody likes to lose buyers. 

Sellers are required to provide a reason while rejecting an order. You can read it right on rejected order's cell.

Canceled order

Money you paid has already been credited back to your Udimi balance and will automatically be used for your next order. 
For example, if a rejected solo was for $200 and you buy another solo for $235, you will pay $35.

If you do not want to buy anymore on Udimi, you can get a refund back to your card or PayPal.

Common Reasons for Rejected Orders

  • The seller has already sent the same offer too many times and will not be able to provide you with a quality result.
  • The seller sold too much and is currently overbooked
  • The seller is having technical problems and will not be able to mail your offer.
  • Your swipe is not well written.
  • Your site has bugs, mistakes, or other critical flaws
  • Your offer is something insane or forbidden

Common reasons for rejected orders

Most sellers will send you a private message after an order is rejected, stating the reason for the rejection, so be sure to check your Messages.

But if you do not receive a message, here are the most common reasons why sellers reject a solo order:

  • The seller has already sent the same offer too many times and will not be able to provide you with a quality result.
  • The seller sold too much and is currently overbooked
  • The seller is having technical problems and will not be able to mail your offer.
  • Your swipe is not well written.
  • Your site has bugs, mistakes, or other critical flaws
  • Your offer is something insane or forbidden
< Previous
Order accepted
Next >
Order delivered
On this page
Common Reasons for Rejected Orders Common reasons for rejected orders