Order placed, what's next

Wait for acceptance

After placing an order, your seller has up to 24 hours to decide whether to accept or reject it. If you placed an order on the same day, the seller will respond faster. 

You can see all of your solos on the Orders screen. All your future orders are in "waiting" status.

Waiting status

Click on the order and review it. Under the Info tab, double-check the link to which the traffic will be delivered. 

The tracking link is an automatically generated URL that will be used to track the delivery. 

The source link is the URL you used to order. 

If you have problems with the link, please revoke the order or change the link.

Change link

Order accepted

After the seller accepts the order, you will receive a notification and the solo cell will change to 'Future State.' Otherwise, it will be automatically canceled and change its status to 'Rejected.' Learn more about rejected orders.

Now it remains to wait for the start of delivery. You can see the start date and time under the 'Info' tab of the order.

Order info

When your seller starts the delivery, Udimi will automatically filter and count all traffic. You do not need any tools for that. The order cell will change to the 'Delivery in Progress' state and start showing you detailed statistics.

Delivery in progress

If you select the 'Seller is allowed to send earlier' option on the order form, the seller can start at any time. If not, the seller starts exactly on the specified date at 14:00 UTC.

Order rejected

If the seller rejected the order, then there was a good reason for that, because no one likes to lose money. Just find another seller and buy.

Canceled order

The money you paid for your solo order has already been credited back to your Udimi balance and will automatically be used for your next order. For example, if a rejected solo was for $200 and you buy another solo for $235, you will pay $35. 

If you do not want to buy anymore and want a refund to your PayPal/Card, just go to the Money section and click the ‘Refund’ button.

Common reasons for rejected orders

Most sellers will send you a private message after an order is rejected, stating the reason for the rejection, so be sure to check your Messages.

But if you do not receive a message, here are the most common reasons why sellers reject a solo order:

  • The seller has already sent the same offer too many times and will not be able to provide you with a quality result.
  • The seller sold too much and is currently overbooked
  • The seller is having technical problems and will not be able to mail your offer.
  • Your swipe is not well written.
  • Your site has bugs, mistakes, or other critical flaws
  • Your offer is something insane or forbidden
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