If your order was rejected or canceled, the money is instantly credited to your Udimi balance and can be used on your next order.
But if you wish to get a refund back to your card or PayPal, go to the Money section. Find your payment under the Transactions tab. If you don’t see your payment, check the previous months.
Click on the "Payment from …" transaction, and click the "Refund" button.
PayPal refunds are instant.
Refunds of payments made with a card can take up to 14 days depending on your bank.