How to get a refund

Get refund for canceled order

If your order was rejected or canceled, the money is instantly credited to your Udimi balance and can be used on your next order.

Udimi balance

But if you wish to get a refund back to your card or PayPal, go to the Money section. Find your payment under the Transactions tab. If you don’t see your payment, check the previous months.

Transactions tab

Click on the "Payment from …" transaction, and click the "Refund" button.

Refund

PayPal refunds are instant.

Refunds of payments made with a card can take up to 14 days depending on your bank.

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